Reset Password

If you forget your password or cannot sign in to Maintenance Connection, reset your password by using the Forgot password link. If self-service password reset is unavailable, an administrator can reset your password manually.

1. Go to the Maintenance Connection Sign-in page.

2. Enter your email address.

3. Select Forgot Password.

4. Open the password reset email and follow the instructions to create a new password.

5. Return to the Sign-in page and sign in with your new password.

Single Sign-On (SSO) environments

If your organization uses SSO or SAML authentication, password management is handled by your identity provider rather than Maintenance Connection.

Contact your organization's administrator for assistance with password reset requests.

Troubleshoot missing reset emails

If you do not receive the password reset email:

• Check your Spam or Junk email folder.

• Verify that the email address you entered is associated with your Maintenance Connection account.

• Add [email protected] to your safe senders list.

• Contact your system administrator if the email still does not arrive.